Exchanges and Returns
CANCELLING OR CHANGING ORDERS
Since we begin manufacturing on your order as soon as possible after receiving it you must email us within two days of placing your order with the word URGENT in the subject if you need to change a size or cancel your order. If we begin production on your order before we receive your email we will be unable to change or modify your order, and should you choose to cancel your order after production has begun we can only offer store credit in the amount of your order. This policy ensures we are not dedicating resources and costs towards your order at our expense.
RETURNS AND EXCHANGES
If your order doesn’t fit or you are unhappy with your order you may return it for an exchange, a refund or store credit. You must email us within 15 days of receiving your order to be eligible for a return or exchange. The item must be unworn, unwashed, with its original tag attached and in its original package.
If we don’t receive an email within this 15 day time frame and/or the return that doesn’t meet the criteria listed above we will be unable to honor the exchange or return.
All costs of return and exchange shipping are the responsibility of the customer. We are unable to accept returns for sale or discounted orders.
FEES, CUSTOMS, AND LOST, STOLEN, OR DELAYED SHIPMENTS
Once the order has been shipped from our store we have done everything in our power to fulfill your order and your package is in the hands of the shipping service. Sammy Hagar Red Rocker Shop is not responsible for any lost, stolen, or delayed packages.
Any customs or import fees incurred on international orders are the responsibility of the customer and will not be covered by Sammy Hagar Red Rocker Shop . We strongly recommend researching your countries import and customs fees before ordering so you are prepared to accept and pay any additional charges to receive your package.
If you believe your package has been lost or stolen we advise you to reach out to your local post office or postal service to inquire about your shipment. We are unable to reimburse or resend your order as the final delivery is the responsibility of your local postal service.
RETURNED TO SENDER ORDERS
Occasionally orders we have shipped are returned to us as undeliverable. If your order is returned to us we will reach out to you via the email address associated with your order and confirm that your provided address is correct. Once you verify your address or give us a new address we will attempt to reship your order to you and provide you with a new tracking number.
You will be responsible for reshipment costs to reship your order domestically and internationally.
If we do not receive a response to our address inquiry for your returned order within 15 days we will donate your order to a local homeless charity.
PARTIAL ORDER DELIVERED
A majority of orders are shipped whole from our Los Angeles plant. We do work with a few separate who ship products themselves to our customers. If you have received a partial order you will be receiving the rest of your order in a separate package.